Holiday time

Many people will be taking time off work to go on holiday.

This includes NCC team members, Housing providers, etc.

Cover will of course be provided by others for some of the time, but there may be delays for non urgent enquiries being responded to.

After the holiday period there will be a build of e mails etc for many people.

I will continue to be available every day of the year to support residents but please understand it may take longer for me to get a reply for any queries I make.

To help me keep track of the many dozens of enquiries I receive each week it would assist if the enquiry is sent via e mail to me,

(I appreciate not everyone has such a facility, and I will accept them in other ways if e mail is not available)

In the first instance it would be quicker & better to report issues to the relevant organisations.

See links below-

Help me to help you.

I receive many hundreds of enquiries each month.

If you have asked me to act on your behalf, & I think it would be appropriate to do so I wish to assure you I would have actioned your query straight away.

If you have not had a follow up response such as the organisation I asked to progress your enquiry has not contacted you, please send me an e mail to let me know.

I may not be able to solve the problem but I will try to assist.

You may not like the outcome of the enquiry but….

I get a large number of requests from residents in other wards asking me to support them, but I am usually unable to do so.

Some useful info for you.-

NORTHUMBERLAND COUNTY COUNCIL –

Report online- See other methods for contacting NCC Click here

Please use fix my street for many ‘everyday’ issues- Available online & via app.

You can get updates sent directly to you & see if anyone else has already reported the same issue. https://www.fixmystreet.com

(This only relates to NCC land / responsibilities, they will disregard all others)

Also FYI-

KARBON HOMES– Click here

BERNICIA HOMES– – Contact Bernicia

GENTOO HOMES – Contact Gentoo

Homefinder -Contact Homefinder & other info

CAB – Contact here

POLICE- Click here

Pharmacy – Click here

Weather and travel information – Click here

Samaritans – Click here

Onecall is one number for all adult social care, children’s services and safeguarding in Northumberland.
Helping the most vulnerable people to keep safe and well 24-7.
Onecall brings together staff from Northumberland County Council’s adult services and children’s services, and partners in Northumbria Police.
Our priority is providing help at the earliest opportunity before the situation becomes more serious.
When do you use it?
Onecall aims to help the most vulnerable people to keep safe and well 24 /7.
You should always call 999 in an emergency- for example when someone’s life is at risk, or someone is seriously injured or critically ill.
https://www.northumberland.gov.uk/Care/Contact-adult-services.aspx

Northumbria Water Click here

Powergrid – Click here

Northern Gas Networks – Click here

Prudhoe Town Council – Click here

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Dealing with everyday issues everyday of the year.

I do not take reports or enter into discussions via social media but offer a wide range of methods for residents to contact me.

Contact info –

Contact us

#Prudhoe a great place to live work visit learn & invest in.

Helping everyone to be #ProudOfPrudhoe

the #FriendliestTown